Manager Ground Operations & Agreements (m/f/x)

Description de tâches:
For our department Ground Operationswithin Airline Commercial, we are looking for a (an):

Manager Ground Operations & Agreements (m/f/x)

Main duties:
* Responsible for the contract management and performance of the stations/airports.
* Identify, select, contract and monitor services of Ground Service Providers and other providers at Airports
* Monitor Service Level Agreements with Ground Service Providers and internal departments to ensure
commercial aspects as well to ensure safety, compliance and operational aspects of the operations.
* Monitor overall performance and propose/take actions to improve ground handling services and on-time
performance.
* Establish and maintain strong relationship with all clients, partners and networks.
* Carry out administrative tasks such as managing budgets, gathering data, preparing reports, database
management.
* Monitor regulatory and other industry changes affecting processes & procedures within the scope of Ground Operations and propose/implement changes if/where applicable

We are looking for a candidate who will support our Ground Operations Safety & Compliance function.This person will directly report to Nominated person Ground Operations for regulatory compliance, documentation and operational standards across airline Ground Operations area, with responsibility for:
* Monitor and implement regulatory changes affecting Ground Operations Manual and De-icing Manual using WebManuals platform
* Develop, update, and maintain operational documentation (procedures, memos, instructions)
* Support safety, security and compliance matters
* Performing Management of Change and Risk Assessments
* Support internal and external audits and inspections
* Assess and manage special operational cases requiring feasibility analysis for exceptions not covered by existing procedures
* Contribute to the introduction and/or review of airline products and services


Required profile:

Minimum required criteria
* Provide a university degree in Business Administration or similar line of studies and/or a proven experience on a similar position
* Show proven facilitation, communication and presentation skills
* Show a good sense of priorities
* Demonstrate good presentation and interpersonal skills
* Demonstrate the ability to communicate at all levels, both inside and outside the company
* Accept Duty Travel
* Show strong negotiation skills
* Show strong sense for commercial thinking
* Be able to take initiative
* Be capable of working independently as well as in a team
* Be capable to demonstrate IT/Office tools user skills at advanced level (e.g. Word, Excel, editing and compiling documents)
* Show excellent communication skills in English, ideally as well as skills in French/German (spoken and written)
* Be familiar with current recognized Aviation Regulations & Standards (ICAO, IATA, IOSA, EASA) and capable to identify changes and propose/implement changes internally if/where applicable

Desired or to be acquired criteria
* Altéa DCS knowlegde, relevant IATA trainings
* Relevant IATA SGHA training and/or other related trainings within scope of Ground Operations

The ideal candidate
* Knowledge of Luxemburgish or any other language (i.e. Spanish, Italian) is considered as asset

Extrait de casier judiciaire exigé