After sales specialist (m/f)

Description:

We are looking for someone who loves bikes, their technology, and the people who ride them. As a Service Specialist on the Parts & Tech Team, you will be integral to supporting our after-sales operations and enhancing our global service network. Your role will involve collaborating with team members internally and externally to ensure Tern riders experience minimal downtime and efficient resolution of service issues. Your expertise in the bike industry, combined with your understanding of our products and critical thinking skills, will guide key decisions on service parts stocking and lifecycle management.

Profile :

Language: English is essential, any European language is plus, depends on which country you will be in charge of.
Customer Service and Parts Management: Proven experience in hardware customer service or parts management, optimizing service operations.
Intermediate document editing and spreadsheet skills.
Professional Communications: Strong interpersonal skills with the ability to communicate effectively in person, via email or via phone.